Desktop Engineer

Job Overview

Vatic Labs is seeking a talented IT Systems Engineer to join our Systems Engineering team. In this role, you will work across a broad range of technologies, liaise with multiple areas of the business, and be responsible for answering IT requests via phone, email, live chat, or Slack. This role offers tremendous opportunities for contribution and skill expansion.

Company Overview

Vatic Labs is a technology company operating in the financial services sector. We are dedicated to providing innovative solutions and services. Located in Abu Dhabi, United Arab Emirates, we are committed to growth and excellence in the technology and information services industry.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelors Degree
• Experience: 3+ years relevant experience

Key Responsibilities

• Respond to IT support requests via Slack, email, phone, and in person.
• Troubleshoot and resolve issues with laptops, desktops, software, and network connectivity.
• Order, receive, image, configure, and deploy laptops and accessories.
• Assist users with Google Workspace and other collaboration tools.
• Provide basic Wi-Fi and office network troubleshooting.
• Document issues and solutions clearly and consistently.

Requirements

• Earned or will earn a Bachelor’s Degree.
• 3+ years of relevant experience supporting a small team.
• Excellent customer service skills.
• Good language and communication skills.
• Problem-solving mentality/attitude.
• Knowledge of Windows 10/11, Mac OSx and Linux Operating System.

Benefits

• Opportunities for professional development and career growth.
• Work in a collaborative and supportive team environment.
• Gain valuable experience in a growing technology company.
• Contribute to a broad range of technologies and business areas.
• Be part of a company dedicated to innovation and excellence.