Desktop Support Technician
Apply to Job Here
| Company Name | AA Consultant Group |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Zagreb, Croatia |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
AA Consultant Group is seeking an enthusiastic Entry-Level Desktop Support Technician in Zagreb, Croatia. This role is ideal for individuals passionate about IT support and eager to provide essential technical assistance to clients, ensuring smooth IT operations and high-quality service delivery.
Company Overview
AA Consultant Group is a private IT Technical Support provider based in Zagreb, Croatia. Specializing in on-demand and managed IT support services globally, the company offers 24/7 technical assistance with highly skilled engineers. They provide Level I, II & III Desktop Support Engineers to the IT industry, serving clients across Europe, the Middle East, the UK, and South East Asia, focused on driving business productivity and efficiency through comprehensive IT services.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: No Experience / Fresh
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve hardware and software issues for desktops, laptops, and peripherals.
- Install, configure, and maintain operating systems and applications.
- Assist users with network connectivity, email, and basic system access problems.
- Document all support activities and resolutions in a ticketing system.
- Escalate complex issues to senior support engineers when necessary.
Requirements
- Entry-level understanding of IT hardware, software, and networking concepts.
- Strong problem-solving and analytical skills.
- Excellent communication and customer service abilities.
- Ability to work independently and as part of a team.
- Eagerness to learn and adapt to new technologies.
- Fluency in English and Croatian is a plus.
Benefits
- Opportunity to gain hands-on experience in a global IT support environment.
- Continuous learning and professional development opportunities.
- Work with a highly skilled and supportive technical team.
- Exposure to diverse IT challenges and client environments.
- Competitive salary and growth prospects within the company.
- Dynamic and fast-paced work culture.