Director, Enterprise Sales

Job Overview

Decagon is seeking a driven and experienced Director, Enterprise Sales to lead and expand its sales efforts in San Francisco, CA. This role is crucial for empowering industry-defining enterprises with cutting-edge conversational AI solutions, delivering concierge customer experiences.

Company Overview

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

Quick Details

• Salary Range: $325,000.00
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 10 Year+

Key Responsibilities

• Develop and execute strategic enterprise sales plans to achieve and exceed revenue targets.
• Identify, qualify, and close new business opportunities with large enterprise clients in the conversational AI space.
• Build and maintain strong, long-lasting relationships with key decision-makers and stakeholders.
• Lead complex sales cycles from initial contact through contract negotiation and closing.
• Collaborate effectively with product, marketing, and customer success teams to drive client satisfaction and retention.
• Stay abreast of industry trends, market conditions, and competitor activities to inform sales strategies.

Requirements

• Proven track record of success in enterprise software sales, preferably in AI, SaaS, or customer experience technologies.
• Demonstrated ability to consistently meet and exceed sales quotas in a fast-paced, competitive environment.
• Strong understanding of conversational AI, natural language processing, and customer experience solutions.
• Exceptional communication, presentation, and negotiation skills with executive-level clients.
• Ability to travel as required to meet with clients, attend industry events, and support sales initiatives.
• Bachelor’s degree in Business, Marketing, or a related field.

Benefits

• Highly competitive base salary with an attractive commission structure.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and significant career advancement within a rapidly growing company.
• Generous paid time off, including vacation, sick leave, and company holidays.
• Dynamic and innovative work environment at the forefront of AI technology.
• Equity options in a fast-growing, venture-backed company.