Director of Customer Success

Job Overview

IonQ is seeking a dynamic Director of Customer Success to lead and expand their customer success team in Daejeon, South Korea. In this pivotal role, you will be responsible for ensuring high client satisfaction, driving retention, and building strong, lasting relationships as clients adopt and utilize IonQ’s advanced quantum computing solutions.

Company Overview

At IonQ, our mission is to build the world’s best quantum computers to solve the world’s most complex problems, transforming business, society, and the planet for the better. This private company, headquartered in the US with a presence in Daejeon, South Korea, leverages a unique trapped-ion approach, combining unmatched physical performance, perfect qubit replication, optical networkability, and highly-optimized algorithms to create quantum computers that are both scalable and powerful. IonQ operates in the cutting-edge industries of Appliances, Electrical, and Electronics Manufacturing, Computer Hardware Manufacturing, and Computers and Electronics Manufacturing.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 10 Year+

Key Responsibilities

• Develop and execute comprehensive customer success strategies to maximize client satisfaction and retention.
• Lead, mentor, and grow a high-performing customer success team focused on client engagement and value realization.
• Cultivate and maintain strong relationships with key customers, acting as a trusted advisor and advocate.
• Collaborate cross-functionally with sales, product, and engineering teams to enhance the overall customer experience.
• Monitor customer health metrics, identify potential risks, and implement proactive solutions to ensure long-term success.
• Drive operational excellence and continuous improvement within the customer success function.

Requirements

• Demonstrated experience (10+ years) in a senior customer success leadership role, preferably within a deep-tech or quantum computing environment.
• Profound understanding of customer success methodologies, metrics, and best practices.
• Exceptional leadership abilities with a proven track record of building and managing successful teams.
• Superior communication, presentation, and interpersonal skills, capable of engaging with technical and non-technical stakeholders.
• Bachelor’s degree in a relevant technical or business field; a Master’s degree is preferred.
• Ability to work strategically and operationally in a fast-paced, innovative technology landscape.

Benefits

• Opportunity to be at the forefront of quantum computing technology and shape its future.
• Competitive compensation package and comprehensive health benefits.
• Significant opportunities for professional growth and career advancement within a pioneering company.
• Work in a collaborative, intellectually stimulating, and innovative global environment.
• Contribute directly to solving some of the world’s most complex challenges.
• Access to cutting-edge resources and a dynamic team culture.