Director of Payroll Customer Services

Job Overview

Remote is seeking a Director of Payroll Customer Services for a remote position within the EMEA region. This pivotal role involves leading and managing the customer service team that supports Remote’s global payroll platform, ensuring high satisfaction and operational excellence for clients across Europe, the Middle East, and Africa.

Company Overview

Remote’s mission is to create opportunity everywhere, empowering employers to find and hire the best talent, and enabling individuals to build financial and personal freedom. Remote is the all-in-one HR and payroll platform to find, hire, manage, and pay your entire team everywhere. Whether onboarding your first cross-border hire or scaling across continents, Remote delivers enterprise-grade compliance, intuitive design, and dedicated local expertise. With one platform for every contract, payslip, and regulation, Remote helps you grow without borders through our comprehensive set of core solutions including, HRIS, payroll, international employment, contractor management, and more.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 10 Year+

Key Responsibilities

• Lead and manage the payroll customer services team across the EMEA region effectively.
• Ensure exceptional customer satisfaction and high-quality support for all payroll-related inquiries.
• Develop and implement strategic initiatives to optimize customer service operations and efficiency.
• Oversee compliance with international payroll regulations and best practices within EMEA markets.
• Collaborate closely with product and engineering teams to enhance the payroll platform’s features.
• Drive continuous improvement in customer service processes, tools, and overall team performance.

Requirements

• Proven leadership experience in payroll or customer service management roles.
• In-depth knowledge of international payroll processes and compliance, particularly in EMEA.
• Excellent communication, interpersonal, and team management skills.
• Demonstrated ability to manage and mentor a diverse, remote team effectively.
• Strong analytical and problem-solving abilities with a customer-centric approach.
• Experience with HRIS and global payroll platforms is highly preferred.

Benefits

• Opportunity to work remotely from anywhere within the EMEA region.
• Be part of a fast-growing, innovative global HR and payroll technology company.
• Contribute to a mission-driven organization focused on creating global opportunities.
• Significant professional development and career advancement opportunities.
• Work in a collaborative, inclusive, and supportive remote-first company culture.
• Access to comprehensive benefits package designed for global employees.