Duty Manager

Job Overview

The Ned & Ned’s Club is seeking a dedicated Duty Manager to join their team in Doha, Qatar. This role is essential for overseeing daily operations, ensuring exceptional guest experiences, and maintaining the high standards of a luxury hospitality establishment. You will be responsible for the smooth running of all departments during your shift and for resolving any issues promptly and professionally.

Company Overview

The Ned & Ned’s Club is a distinguished global hospitality group with roots in the iconic former Midland Bank building in London, designed by Sir Edwin Landseer Lutyens. Established in 2017, The Ned offers a unique approach to hospitality, combining luxury accommodation with exclusive club facilities. The brand has successfully expanded to include The Ned NoMad in New York and The Ned Doha in Qatar, with Ned’s Club Washington, DC opening in 2024. The ethos across all locations is to foster a vibrant space for like-minded professionals to connect, work, and enjoy themselves, providing an inclusive workplace with excellent rewards and growth opportunities.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 10 Year+

Key Responsibilities

• Oversee and manage the daily operations of all hotel departments during assigned shifts.
• Ensure the highest level of guest satisfaction by promptly addressing inquiries and resolving complaints.
• Lead and support a diverse team, fostering a positive and productive work environment.
• Monitor service standards and implement procedures to maintain excellence.
• Act as the main point of contact for guests and staff, especially during peak hours or emergencies.
• Conduct regular checks of all facilities to ensure cleanliness, safety, and operational efficiency.

Requirements

• Proven experience in a similar management role within the luxury hospitality sector.
• Strong leadership and team management skills with the ability to motivate and guide staff.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for delivering outstanding guest service and maintaining high operational standards.
• Knowledge of hotel management systems and relevant health and safety regulations.

Benefits

• Competitive reward packages and an inclusive workplace culture.
• Opportunity to work with amazing teammates in a fun environment.
• Endless opportunities for professional development and career growth within a global brand.
• Experience working in an iconic, architecturally significant building.
• Be part of a prestigious and expanding international hospitality group.
• Access to exclusive club facilities and discounts.