E-Channels Support Officer
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| Company Name | General Pension and Social Security Authority (GPSSA) |
| Company Type | Government |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | Bachelor’s Degree |
| Experience | 2 Year+ |
Job Overview
The General Pension and Social Security Authority (GPSSA) is seeking an E-Channels Support Officer in Dubai, United Arab Emirates. This role involves providing essential support for electronic channels, ensuring efficient customer service, and assisting users with digital platforms and inquiries.
Company Overview
The General Pension and Social Security Authority (GPSSA) is the UAE-based federal authority responsible for applying pension and retirement benefits for Emiratis working in public or private sectors in the UAE or GCC Region. Established under Federal Law No. (6) of 1999, GPSSA covers natural risks like old age and death, and non-natural risks such as disability, diseases, and occupational injuries. The authority ensures insured individuals, pensioners, and beneficiaries receive salary contributions upon retirement. Employers are required to register Emirati employees within one month of their joining date. GPSSA is committed to providing comprehensive social security services to its citizens. For more information, visit http://www.gpssa.gov.ae or call 800-10.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: Bachelor’s Degree
- Experience: 2 Year+
Key Responsibilities
- Provide support for all electronic channels and digital platforms.
- Assist users with inquiries and technical issues related to e-services.
- Ensure the smooth operation and accessibility of online platforms.
- Collaborate with IT and customer service teams to enhance user experience.
- Document and track all support requests and resolutions.
- Contribute to the continuous improvement of e-channel services.
Requirements
- Bachelor’s degree in IT, Computer Science, or a related field.
- Minimum 2 years of experience in e-channel support or customer service.
- Proficiency in using and supporting digital platforms and online services.
- Excellent communication skills, both verbal and written (Arabic and English preferred).
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced government environment.
Benefits
- Competitive salary and benefits package.
- Opportunity to work with a leading federal authority in the UAE.
- Professional growth and development opportunities.
- Supportive and collaborative work environment.
- Contribution to essential national social security services.
- Access to modern tools and technologies.