E-Commerce Service Centre Clerk
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| Company Name | Pepkor Lifestyle |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Pretoria, Gauteng, South Africa (On-site) |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Pepkor Lifestyle is seeking an E-Commerce Service Centre Clerk in Pretoria, South Africa. This entry-level role involves providing excellent customer service and administrative support for online retail operations, contributing to a comfortable lifestyle for value-conscious mass-market customers.
Company Overview
Pepkor Lifestyle (previously JD Group) is a diversified retail and consumer finance company operating in Southern Africa. It aims to provide value-conscious mass-market customers with opportunities to create a comfortable lifestyle through brands like Incredible, HiFiCorp, Rochester, Bradlows, Russells, and Sleepmasters. The company also offers innovative finance and insurance products through Connect Financial Solutions and Abacus Insurance.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Assist customers with e-commerce inquiries via various channels (phone, email, chat).
- Process online orders, returns, and exchanges efficiently.
- Provide accurate information regarding products, services, and order statuses.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with logistics and warehouse teams to resolve delivery issues.
- Support general administrative tasks within the service centre.
Requirements
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in basic computer applications and willingness to learn new systems.
- Ability to work in a fast-paced e-commerce environment.
- A positive attitude and a customer-focused approach.
- Ability to work both independently and as part of a team.
Benefits
- Opportunity to start a career in the dynamic e-commerce and retail sector.
- Work with a leading diversified retail company in Southern Africa.
- Gain valuable experience in customer service and online operations.
- Access to employee benefits and discounts on Pepkor Lifestyle brands.
- Be part of a supportive and collaborative team environment.
- Opportunities for learning and professional growth within the company.