EAAS Call Centre Agent

Job Overview

SunnyMoney Zambia is seeking an EAAS Call Centre Agent to join their team in Lusaka Province, Zambia. This entry-level full-time role involves providing essential support and excellent service to customers, contributing to the distribution of high-quality solar lights across Africa and enabling energy access for millions.

Company Overview

SunnyMoney is a social enterprise owned by the international UK-based charity, SolarAid. They are recognized as the largest seller and distributor of high-quality solar lights in Africa, operating in regions where over 590 million people lack access to electricity. By replacing dangerous and toxic lighting sources like kerosene and candles with portable, affordable solar lights, SunnyMoney aims to improve health, enhance home safety, save money, increase study time, and protect the environment from harmful black carbon.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Handle incoming customer inquiries and provide accurate information regarding SunnyMoney products and services.
• Assist customers with troubleshooting, product registration, and warranty claims effectively.
• Ensure a high level of customer satisfaction by delivering polite and efficient service.
• Accurately record all customer interactions and feedback in the designated system.
• Collaborate with team members to achieve customer service goals and enhance overall customer experience.
• Educate customers on the benefits and proper use of solar light products.

Requirements

• Excellent verbal communication skills in English and local languages.
• Ability to empathize with customers and effectively resolve their issues.
• Basic computer literacy and the ability to quickly learn new software systems.
• Strong problem-solving skills and a proactive, customer-focused attitude.
• Commitment to SunnyMoney’s mission of providing clean energy access.
• Ability to work full-time in Lusaka Province, as per schedule.

Benefits

• Opportunity to contribute to a meaningful social cause by bringing solar energy to underserved communities.
• Gain valuable customer service and communication experience in a dynamic environment.
• Work in a supportive, mission-driven team dedicated to making a positive impact.
• Be part of a leading organization in renewable energy services across Africa.
• Opportunities for professional growth and development within the company.
• Contribute to environmental sustainability and improved quality of life for millions.