Ecommerce Customer Support

Job Overview

ACCEL HUMAN RESOURCE CONSULTANTS is seeking an Ecommerce Customer Support professional in Dubai, United Arab Emirates. This role involves providing excellent customer service for e-commerce operations, ensuring customer satisfaction and efficient resolution of inquiries, ultimately enhancing the customer experience.

Company Overview

ACCEL HUMAN RESOURCE CONSULTANTS is a leading HR consulting and recruitment firm based in the UAE, boasting 12 years of experience and a global reach across more than 15 countries. They specialize in providing strategic HR consulting and recruitment solutions to over 500 global clients in diverse sectors including travel, construction, pharma, hospital, retail, media, marketing, e-commerce, hospitality, logistics, consulting, engineering, and manufacturing. Committed to excellence, Accel HR focuses on creating efficient employer-candidate connections and delivering unparalleled workforce solutions.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Handle customer inquiries and issues promptly and professionally via various channels (email, chat, phone) for e-commerce platforms.
• Provide accurate and comprehensive information regarding products, orders, shipping, returns, and general policies.
• Resolve customer complaints efficiently and escalate complex problems to the appropriate internal teams for resolution.
• Process orders, cancellations, modifications, and refunds in accordance with company procedures.
• Maintain high levels of customer satisfaction by delivering exceptional service and support.
• Document all customer interactions and feedback accurately to contribute to continuous service improvement.

Requirements

• Proven experience in customer support, with a strong preference for backgrounds in e-commerce (5+ years recommended for Mid-Senior level).
• Excellent verbal and written communication skills in English, with the ability to articulate clearly and empathetically.
• Strong problem-solving abilities and a genuine customer-centric approach to service delivery.
• Proficiency with CRM software, e-commerce platforms, and general office applications.
• Ability to work independently and effectively as part of a team in a fast-paced, dynamic environment.
• Flexibility to adapt to changing customer needs, business priorities, and evolving e-commerce trends.

Benefits

• Opportunity to work with a leading and reputable HR consultancy firm with a global presence.
• Gain valuable experience within the dynamic and rapidly growing e-commerce and retail sectors.
• Be part of a collaborative and supportive work environment that fosters professional growth.
• Exposure to diverse international clients and various industries.
• Potential for professional development and career advancement opportunities.
• Competitive salary and a comprehensive benefits package.