Executive- Client Experience
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| Company Name | NEXT Ventures |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Colombo, Western Province, Sri Lanka |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
NEXT Ventures is seeking an Executive- Client Experience to join their global fintech group based in Colombo, Sri Lanka. This role involves enhancing the client experience for FundedNext, a leading prop trading platform, and expanding into the CFD broker industry, ensuring high satisfaction for a diverse global clientele.
Company Overview
NEXT Ventures is a global fintech group that operates across 5 countries with a team of 450+ diverse professionals. They own and operate FundedNext, a leading prop trading platform, and are currently expanding into the CFD broker industry. The company serves over 220,000+ daily active traders from more than 170 countries worldwide. Learn more about NEXT Ventures at https://nextventures.io/.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Develop and implement comprehensive strategies to enhance the overall client experience across all platforms.
- Oversee and optimize client support operations for FundedNext and the new CFD broker business.
- Analyze client feedback, market trends, and data to identify key areas for service improvement.
- Collaborate closely with product, marketing, and technology teams to ensure client-centric solutions.
- Manage, mentor, and lead a high-performing team of client experience professionals.
- Drive initiatives focused on improving client retention, satisfaction, and loyalty in global markets.
Requirements
- Proven experience in a senior client experience, customer success, or account management role, preferably within fintech or financial services.
- Strong leadership and team management skills with the ability to inspire and motivate.
- Excellent communication, interpersonal, and problem-solving abilities.
- Demonstrated ability to work effectively in a fast-paced, global, and multicultural environment.
- A data-driven approach to measuring and improving client satisfaction metrics.
- Familiarity with prop trading platforms and the CFD broker industry is a significant advantage.
Benefits
- Opportunity to lead client experience for a rapidly growing and innovative global fintech group.
- Work with a diverse and international team of talented professionals.
- Competitive salary package and performance-based incentives.
- Significant professional growth and career development opportunities.
- Direct contribution to a leading prop trading platform and an emerging CFD broker.
- Engaging, dynamic, and innovative work environment with cutting-edge technology.