Field Services Coordinator
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| Company Name | Specific Gravity Group |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | United States |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Specific Gravity Group is seeking a Field Services Coordinator to manage and orchestrate IT solutions and support for clients in the Hospitality and Retail industries. This role is crucial for ensuring efficient service delivery and high client satisfaction across global operations.
Company Overview
SpecGravity is a Multiunit IT Solutions provider operating globally, specializing in the Hospitality and Retail industries for emerging brands. They cater to clients of all sizes, from single-store operations to large enterprise groups, leveraging strong relationships with vendors and manufacturers to provide advantages to all. The company prides itself on a horizontally structured team of skilled professionals, offering a personal touch while utilizing enterprise resources, and is committed to delivering top-tier solutions agnostic of third parties.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: No Experience / Fresh
Key Responsibilities
- Coordinate and schedule field service technicians for client sites.
- Manage incoming service requests and dispatch personnel efficiently.
- Communicate proactively with clients regarding service updates, progress, and resolutions.
- Maintain accurate records of all field service activities and technician availability.
- Assist in the initial troubleshooting and problem-solving of field service issues.
- Ensure the timely and high-quality delivery of IT services to clients globally.
Requirements
- Strong organizational and time management skills.
- Excellent verbal and written communication abilities.
- Ability to work effectively in a fast-paced, multi-client environment.
- Proficiency in using scheduling software and basic office applications.
- Customer-focused approach with good problem-solving aptitude.
- Capacity to collaborate with a diverse and global team.
Benefits
- Opportunity to work with a leading global IT Solutions provider.
- Exposure to diverse clients in the Hospitality and Retail sectors.
- Professional development and career growth opportunities.
- Collaborative and supportive team environment.
- Contribute directly to client success and operational efficiency.
- Gain experience in managing global field service operations.