Field Support Specialist
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| Company Name | TECEZE |
| Company Type | Private |
| Job Type | Part-Time |
| Salary Range | Market Competitive |
| Location | Algiers, Algeria |
| Qualifications | Intermediate / A-Levels / Diploma |
| Experience | 2 Year+ |
Job Overview
TECEZE is seeking a Field Support Specialist to provide essential on-site technical assistance in Algiers, Algeria. This freelance/dispatch role is critical for modernising clients’ technology infrastructure by delivering expert IT support and ensuring optimal system performance. You will be instrumental in diagnosing and resolving technical issues, installing equipment, and maintaining IT systems for various enterprises.
Company Overview
Teceze is a global IT services company headquartered in the UK with a global delivery footprint. They specialise in helping businesses modernise their technology infrastructure and drive measurable outcomes through Cloud, AI, Cybersecurity, Managed Services, and Digital Workspace solutions. Teceze partners with enterprises across industries to build scalable cloud environments, automate operations with agentic AI, strengthen security postures, and turn data into real-time business intelligence.
Quick Details
- Salary Range: Market Competitive
- Job Type: Part-time
- Qualifications: Intermediate
- Experience: 2 Year+
Key Responsibilities
- Provide on-site technical assistance and support for IT systems, networks, and applications.
- Install, configure, and troubleshoot hardware, software, and peripheral equipment for clients.
- Diagnose and resolve technical issues reported by clients or internal teams efficiently.
- Perform routine maintenance, upgrades, and preventative checks on IT infrastructure.
- Document service actions, troubleshooting steps, and resolutions accurately for future reference.
- Ensure high customer satisfaction through effective communication and timely problem resolution.
Requirements
- Proven experience in field technical support or a similar IT role.
- Strong knowledge of operating systems (Windows, macOS/Linux) and common business applications.
- Familiarity with network protocols, hardware, and diagnostic tools.
- Excellent problem-solving, analytical, and communication skills.
- Ability to work independently, manage time effectively, and prioritize tasks in a field setting.
- Valid driver’s license and willingness to travel to various client sites in Algiers.
Benefits
- Opportunity to work with a leading global IT services company, Teceze.
- Exposure to diverse client environments and cutting-edge technologies.
- Flexible freelance/dispatch work arrangements, offering autonomy and work-life balance.
- Valuable professional development and growth opportunities within the IT sector.
- Competitive compensation for services rendered and technical expertise.
- Be part of a supportive team focused on digital innovation and excellence.