Food Service Supervisor

Job Overview

Americana Foods is seeking a dedicated Food Service Supervisor to manage and oversee daily food service operations in Dubai, United Arab Emirates. This role is crucial in ensuring high standards of food quality, customer satisfaction, and operational efficiency within our dynamic environment. You will lead a team to deliver exceptional service and uphold Americana Foods’ commitment to quality.

Company Overview

Established in 1964, Americana Foods is one of the largest FMCG companies in the Middle East and North Africa (MENA) region. From humble beginnings in Kuwait, the company has grown to a strong presence in the UAE, KSA, and Egypt, becoming a trusted household brand name. Americana Foods’ products are enjoyed by consumers in more than 50 countries, offering a diverse portfolio including Protein, Grocery, Impulse, Frozen Fruits and Vegetables, and Snacks. The company operates 19 cutting-edge production sites and maintains a large direct-to-market distribution network, driven by a passion for food and a mission to preserve traditions and evolve for future generations.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Supervise daily food service operations, ensuring efficiency and high-quality standards.
• Train, schedule, and motivate food service staff to deliver excellent customer service.
• Maintain strict adherence to hygiene, sanitation, and food safety protocols.
• Manage inventory, order supplies, and control costs to optimize operational budgets.
• Address customer feedback and resolve issues promptly to ensure guest satisfaction.
• Ensure full compliance with company policies, health regulations, and quality standards.

Requirements

• Proven experience in food service supervision or a similar managerial role.
• Strong leadership and team management skills with the ability to inspire staff.
• Excellent communication, interpersonal, and customer service abilities.
• In-depth knowledge of food safety standards, HACCP principles, and relevant regulations.
• Ability to thrive in a fast-paced, demanding environment and manage multiple tasks.
• Customer-focused approach with strong problem-solving and decision-making capabilities.

Benefits

• Opportunity to work with a leading and respected FMCG company in the MENA region.
• Clear pathways for professional development and career advancement.
• Competitive salary and a comprehensive benefits package.
• A dynamic, collaborative, and supportive work environment.
• Exposure to diverse product categories and international market operations.
• Contribution to a household brand that impacts millions of consumers daily.