Foods Customer Service Specialist

Job Overview

Unilever is seeking a Foods Customer Service Specialist to join their team in Dubai, United Arab Emirates. In this role, you will be crucial in ensuring customer satisfaction within the foods sector, supporting Unilever’s global brand presence and commitment to consumer delight.

Company Overview

Unilever is a leading global consumer goods company whose products are enjoyed by 3.4 billion people every day, featuring ground-breaking brands like Hellmann’s, Domestos, Dove, and Rexona. Operating in 190 countries, Unilever is driven by diverse, passionate, and ambitious people who continuously innovate and create the future, setting new standards for its world-renowned brands and delighting consumers globally.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Respond promptly and effectively to customer inquiries and resolve issues related to Unilever’s food products.
• Maintain consistently high levels of customer satisfaction and service quality.
• Collaborate closely with sales, marketing, and supply chain teams to proactively address customer needs.
• Process customer orders, returns, and feedback efficiently and accurately.
• Provide comprehensive product information and support to customers.
• Contribute actively to the continuous improvement of customer service processes and tools.

Requirements

• Proven experience in customer service, preferably within the food or FMCG industry (2+ years).
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving abilities and a genuine customer-centric approach.
• Ability to work effectively and adapt in a fast-paced, dynamic, and multicultural environment.
• Proficiency in relevant customer service software, CRM systems, or SAP.
• Fluency in English is required; knowledge of Arabic is a distinct advantage.

Benefits

• Opportunity to work with a leading global consumer goods company and iconic brands.
• Extensive professional development and career growth opportunities within a vast organization.
• Competitive salary and a comprehensive benefits package.
• Be part of a dynamic, innovative, and inclusive work environment.
• Exposure to diverse global brands and a wide range of consumer products.
• Direct contribution to delighting billions of consumers worldwide with essential goods.