Freelance Chargé(e) de support client H/F – 100 % télétravail
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| Company Name | Sqwad |
| Company Type | Private |
| Job Type | Freelance / Project-Based |
| Salary Range | Market Competitive |
| Location | Portugal (Remote) |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Sqwad is seeking a Freelance Customer Support Officer to join their team, offering a 100% remote work opportunity from Portugal. In this role, you will be crucial in enhancing customer service and business performance by providing exceptional support across various communication channels, ensuring customer engagement and satisfaction.
Company Overview
Sqwad is a French startup specializing in outsourcing customer relations, dedicated to improving customer service and business performance. They utilize an omnichannel communication solution to connect agents with customers, providing instant, high-quality responses across phone, chat, email, and social media. Sqwad focuses on simple, transparent, and responsive customer relationship management to enhance customer loyalty.
Quick Details
- Salary Range: Market Competitive
- Job Type: Freelance
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide high-quality customer support across various channels including phone, chat, email, and social media.
- Handle customer inquiries, resolve issues, and ensure prompt and satisfactory solutions.
- Engage inactive customers and contribute to strengthening customer loyalty.
- Maintain clear and accurate records of all customer interactions and transactions.
- Adhere to Sqwad’s standards for exceptional customer service delivery.
- Collaborate with the team to continuously improve the overall customer experience.
Requirements
- Excellent verbal and written communication skills in French are essential.
- Ability to work independently and efficiently in a 100% remote environment.
- Strong problem-solving capabilities and a proactive approach to customer issues.
- Familiarity with various communication platforms and customer support tools.
- A customer-centric mindset with a passion for delivering exceptional service.
- Adaptability and willingness to learn new tools and processes.
Benefits
- Opportunity to work 100% remotely with flexible hours.
- Be part of a dynamic and innovative startup dedicated to customer relations.
- Gain valuable experience in omnichannel customer support and outsourcing.
- Contribute directly to improving customer experience and business performance.
- Collaborative and supportive team environment.
- Access to resources for professional development in customer engagement.