French Customer Support Specialist (Bilingual FR/EN | Non-Voice/Blended | Remote)

Job Overview

TalentPop App is seeking a French Customer Support Specialist for a remote, full-time position. This bilingual (French/English) role focuses on non-voice/blended customer support, serving customers in the Democratic Republic of the Congo and potentially wider regions.

Company Overview

TalentPop App is a leading company in IT Services and IT Consulting, specializing in providing innovative solutions and customer support. The company operates globally, leveraging technology to connect with customers worldwide and foster strong relationships.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Provide excellent customer support in both French and English.
• Handle customer inquiries and issues efficiently through non-voice and blended channels.
• Support customers remotely, ensuring high satisfaction and timely resolutions.
• Collaborate effectively with team members to resolve complex customer problems.
• Maintain accurate and detailed records of all customer interactions.
• Utilize various support tools and systems to manage customer requests.

Requirements

• Fluency in French and English (bilingual proficiency is essential).
• Strong written and verbal communication skills.
• Ability to work independently and effectively in a remote work environment.
• Excellent problem-solving and interpersonal skills.
• Comfortable with non-voice and blended customer support methodologies.
• Eagerness to learn and adapt to new tools and processes.

Benefits

• Opportunity to work remotely from the Democratic Republic of the Congo.
• Be part of a dynamic and innovative IT services and consulting company.
• Professional growth and continuous development opportunities.
• Collaborative and supportive team environment.
• Competitive salary and benefits package.
• Flexible working arrangements to support work-life balance.