French Customer Support Specialist (Bilingual FR/EN | Non-Voice/Blended | Remote)
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| Company Name | TalentPop App |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Côte d’Ivoire |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
TalentPop App is seeking a French Customer Support Specialist to join their remote team in Côte d’Ivoire. This bilingual role (French/English) focuses on non-voice or blended customer support, ensuring excellent service and contributing to a positive customer experience.
Company Overview
TalentPop App is an innovative company specializing in IT Services and IT Consulting. As a private entity, TalentPop App focuses on leveraging technology to deliver exceptional solutions and support globally, with a strong commitment to talent development.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide excellent customer support in French and English via non-voice or blended channels.
- Address and resolve customer inquiries and issues promptly and professionally.
- Document all customer interactions accurately and maintain detailed records.
- Collaborate with team members to ensure consistent service quality and efficiency.
- Stay updated on product knowledge and support procedures to assist customers effectively.
- Contribute to a positive customer experience and build strong customer relationships.
Requirements
- Proficiency in French and English, both written and verbal (bilingual required).
- Strong communication and interpersonal skills to interact with diverse customers.
- Ability to work remotely and manage time effectively to meet service targets.
- Comfortable with non-voice (chat/email) and potentially blended support environments.
- Problem-solving attitude and a strong commitment to customer satisfaction.
- Access to a reliable internet connection and a quiet, dedicated workspace.
Benefits
- Opportunity to work remotely with a flexible schedule.
- Be part of a dynamic and supportive international team.
- Gain valuable experience in IT services and customer support.
- Professional development and growth opportunities within a tech company.
- Contribution to a growing and innovative global organization.
- Enjoy work-life balance in a modern, remote-first work environment.