Front Desk Agent
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| Company Name | Rotana Hotels |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Abu Dhabi, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Rotana Hotels is seeking a Front Desk Agent to join their team in Abu Dhabi. As a Front Desk Agent, you will be the first point of contact for guests, ensuring a welcoming and efficient check-in and check-out experience.
Company Overview
Since inception, Rotana has grown to be the region’s largest hospitality management company, and a brand that is widely recognized and admired. Rotana currently manages a portfolio of over 100 properties throughout the Middle East, Africa, Eastern Europe and Türkiye offering a wide range of services and products through its 6 sub brands.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: Entry level
Key Responsibilities
- Greet guests warmly and assist with check-in and check-out processes.
- Handle guest inquiries, requests, and complaints efficiently and courteously.
- Provide information about hotel services, facilities, and local attractions.
- Manage room reservations and update guest records accurately.
- Maintain a tidy and presentable front desk area.
- Collaborate with other hotel departments to ensure guest satisfaction.
Requirements
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to multitask and work under pressure.
- Basic computer proficiency.
- Positive attitude and a professional appearance.
Benefits
- Opportunity to work with a leading hospitality group in the region.
- Gain valuable experience in the hotel industry.
- Potential for career advancement within Rotana.
- Work in a dynamic and international environment.
- Access to company benefits and training programs.