Front Office Agent

Job Overview

Motel One Group is seeking a dedicated Front Office Agent to join their team in Glasgow, Scotland, United Kingdom. In this role, you will be the first point of contact for guests, ensuring a welcoming atmosphere and providing exceptional service throughout their stay. You will handle various front desk operations to contribute to a smooth and pleasant guest experience.

Company Overview

The Munich-based company, Motel One Group, was founded in 2000 and currently operates over 90 hotels in 12 countries. Motel One offers a unique combination of high-quality interiors, exclusive design, excellent service, and outstanding city centre locations at attractive prices. As the creator and a champion of the budget design concept, they believe in evolving continuously, embracing social responsibility, and supporting their employees with attractive incentives and a stake in the company’s success. Motel One is committed to sustainable development and strives to maintain high levels of satisfaction among both staff and guests.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 2 Year+

Key Responsibilities

• Manage guest check-ins and check-outs efficiently and courteously.
• Provide exceptional customer service, addressing guest inquiries and requests promptly.
• Handle reservations, cancellations, and modifications accurately.
• Process payments and maintain precise guest account records.
• Ensure the lobby and reception area are tidy and welcoming.
• Assist guests with information about hotel services and local attractions.

Requirements

• Proven experience in a front office or customer service role, preferably within hospitality.
• Excellent communication and interpersonal skills, with a friendly demeanor.
• Proficiency in hotel management software (PMS) and standard office applications.
• Ability to work flexible shifts, including evenings, weekends, and public holidays.
• Strong organizational skills and attention to detail.
• A proactive approach to problem-solving and guest satisfaction.

Benefits

• Opportunity to work with a renowned budget design hotel group.
• Attractive incentives and a share in the company’s success.
• Supportive and encouraging team environment.
• Opportunities for professional growth and career development.
• Contribution to a company committed to social responsibility and sustainable development.
• Employee discounts on hotel stays across the group’s portfolio.