Front Office Associate

Job Overview

Ramada Encore by Wyndham Kathmandu is seeking a dedicated Front Office Associate to join their team in Kathmandu, Nepal. This role involves delivering exceptional guest service and ensuring a smooth and welcoming experience for all visitors.

Company Overview

Ramada Encore by Wyndham Kathmandu is a modern, traditionally infused hotel offering bespoke service in the heart of Thamel, Kathmandu, Nepal. Part of the global Wyndham brand, the hotel focuses on creating memorable experiences for its guests.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 1 Year+

Key Responsibilities

• Greet and welcome guests warmly upon arrival and departure.
• Handle check-ins and check-outs efficiently, ensuring accuracy of information.
• Assist guests with inquiries, requests, and resolve any issues promptly.
• Manage reservations, cancellations, and room assignments.
• Process payments and maintain accurate guest accounts.
• Provide information about hotel services, facilities, and local attractions.

Requirements

• Previous experience in a front office or customer service role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Proficiency in hotel management software (PMS) is a plus.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• Strong problem-solving abilities and a guest-oriented approach.
• Fluency in English and Nepali.

Benefits

• Opportunity to work with a globally recognized hotel brand.
• Competitive salary and service charge.
• Opportunities for career growth and professional development.
• Supportive and dynamic work environment.
• Employee discounts on hotel stays and F&B.
• Meals during duty hours.