Front Office Host Receptionist

Job Overview

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Company Overview

TALENTMATE is a platform designed to connect job seekers and employers. The portal aims to assist professionals in their job search and hiring processes by bringing all necessary resources together under one roof. TALENTMATE provides a space for individuals to find job opportunities and for employers to find potential candidates.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments.
• Demonstrate a high level of customer service at all times.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Comply with hotel security, fire regulations and all health and safety legislation.

Requirements

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Calm, efficient, and organized with great attention to detail.
• Ability to multi-task while maintaining a positive attitude when working with a Guest.
• Competent level of IT proficiency.

Benefits

• Opportunities to work within the hospitality sector.
• Experience in a customer-focused environment.
• Potential for growth within the company.
• Gain experience with front office operations.
• Develop customer service and communication skills.