Front Office Manager

Job Overview

Accor is seeking a dedicated Front Office Manager to lead its front office operations in Ras Al Khaimah, United Arab Emirates. This role involves overseeing all front desk activities, ensuring exceptional guest experiences, and managing a high-performing team to uphold Accor’s renowned service standards.

Company Overview

Accor is a leading global hospitality company with a vast portfolio of over 45 hotel brands and 5,600 properties worldwide. We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 10 Year+

Key Responsibilities

• Oversee and manage all front office operations, including guest check-in/out, concierge, and guest services.
• Ensure the delivery of exceptional guest experiences and promptly resolve any guest issues or complaints.
• Lead, mentor, and develop the front office team, fostering a positive and productive work environment.
• Manage room inventory, rates, and occupancy to maximize revenue and guest satisfaction.
• Implement and maintain Accor’s brand standards and service quality protocols.
• Collaborate with other departments to ensure seamless guest service and operational efficiency.

Requirements

• Proven experience in front office management within the hospitality industry.
• Strong leadership and team management skills with the ability to motivate and train staff.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in hotel management software (PMS) and standard office applications.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.
• Commitment to delivering high-quality guest service and adhering to company standards.

Benefits

• Opportunities for career growth and professional development within Accor’s global network.
• Competitive salary and benefits package.
• Work in a dynamic and multicultural hospitality environment in Ras Al Khaimah.
• Access to employee discounts on Accor properties worldwide.
• Be part of a leading international hotel group with a strong brand presence.
• Comprehensive health and wellness programs.