Front Office Manager
Apply to Job Here
| Company Name | Minor Hotels |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Muscat, Masqaţ, Oman |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Minor Hotels is seeking a dynamic Front Office Manager to oversee all front office operations in Muscat, Oman. This role involves ensuring exceptional guest experiences, managing staff, and maintaining high service standards within our diverse portfolio.
Company Overview
Minor Hotels is a global hospitality leader with over 560 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over four decades of experience, we build stronger brands, foster lasting partnerships, and drive business success by staying focused on what matters most to our guests, team members and partners. Our diverse hotel brands – from the luxury of Anantara and Tivoli to the vibrant style of Avani and nhow – bring our guests to the most desirable hotel and resort destinations around the world. We also own a collection of related hospitality businesses, including luxury residences, private jets, restaurants and bars, spa and wellness, and river cruises and rail journeys. #MinorHotels http://www.minorhotels.com
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Lead and manage all front office operations, including reception, concierge, and guest services.
- Ensure a seamless and exceptional guest experience from arrival to departure.
- Oversee staff training, scheduling, and performance management for the front office team.
- Handle guest inquiries, feedback, and resolve complaints efficiently and courteously.
- Implement and maintain brand standards and service quality protocols.
- Monitor occupancy rates, room availability, and revenue management strategies.
Requirements
- Proven experience in front office management, preferably in a luxury hotel environment.
- Strong leadership, interpersonal, and communication skills.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to work flexible hours, including weekends and holidays.
- Customer-centric approach with a passion for delivering outstanding service.
- Strong understanding of hospitality operations and guest satisfaction drivers.
Benefits
- Competitive salary and comprehensive benefits package.
- Opportunities for career growth and professional development within a global hospitality group.
- A dynamic and supportive work environment.
- Employee discounts on hotel stays and F&B services.
- Contribution to a leading international hotel brand.
- Experience the vibrant culture of Muscat, Oman.