Front Office Manager

Job Overview

The Dubai EDITION is seeking an experienced Front Office Manager to lead and oversee all front office operations, ensuring exceptional guest service and a seamless arrival/departure experience at their luxury hotel in Downtown Dubai. You will be instrumental in maintaining the high standards of The EDITION brand.

Company Overview

The Dubai EDITION opened its doors in late 2021 and marked a significant expansion for the brand into the Middle East’s most popular travel destination. Situated in Downtown Dubai, the hotel is located in one of the city’s most popular locations, opposite the world-famous Dubai Mall. Designed with LW Design Group LLC, the hotel features 275 guestrooms and suites. The property is also be home to multiple food and beverage outlets, pool, spa and fitness center, in addition to dynamic events spaces boasting meeting rooms and a flexible ballroom.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 10 Year+

Key Responsibilities

• Oversee all front office operations, including reception, concierge, and guest services.
• Ensure exceptional guest experiences from arrival to departure, exceeding service standards.
• Manage and mentor the front office team, fostering a culture of excellence and high performance.
• Handle guest inquiries, feedback, and resolve issues promptly and efficiently.
• Monitor occupancy, room rates, and revenue management strategies in collaboration with other departments.
• Maintain compliance with all brand standards, safety regulations, and operational procedures.

Requirements

• Proven experience as a Front Office Manager or similar leadership role in a luxury hotel setting.
• Strong leadership, communication, and interpersonal skills.
• Exceptional guest service orientation and problem-solving abilities.
• Proficiency in hotel management software and reservation systems.
• Ability to work flexible hours, including weekends and holidays, as required.
• A proactive attitude with a keen eye for detail and operational efficiency.

Benefits

• Opportunity to work with a prestigious luxury hotel brand in a prime Dubai location.
• Competitive salary and comprehensive benefits package.
• Professional development and career advancement opportunities within Marriott International.
• Supportive and dynamic work environment.
• Access to exclusive employee discounts on hotel stays and services.
• Be part of a team dedicated to delivering unparalleled guest experiences.