Front Office Shift Leader
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| Company Name | H World International |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Vienna, Vienna, Austria |
| Qualifications | None / No Formal Education |
| Experience | 2 Year+ |
Job Overview
H World International is seeking a dedicated Front Office Shift Leader to join their team in Vienna, Austria. In this role, you will be responsible for overseeing front office operations, ensuring exceptional guest experiences, and leading a team to maintain high service standards.
Company Overview
H World International combines the strengths of seasoned brands with international hotel expertise. The company is represented in Europe, the Middle East, India and Africa, as well as in the Asia-Pacific region, and is advancing expansion with a balanced blend of lease, management, and franchise hotels. Eight unique brands are united under the umbrella of H Rewards – the consumer-focused and simple booking platform and unique loyalty program. H World International is a global hospitality leader, committed to delivering outstanding guest experiences across its diverse portfolio.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Experience: 2 Year+
- Qualifications: None / Open to all applicants
Key Responsibilities
- Lead and supervise front office team members during shifts.
- Ensure smooth check-in and check-out processes for guests.
- Handle guest inquiries, requests, and resolve complaints promptly and efficiently.
- Monitor and maintain front desk appearance and operational standards.
- Train and mentor new front office staff members.
- Collaborate with other departments to ensure seamless guest services.
Requirements
- Proven experience in a front office or hospitality role, preferably as a supervisor or shift leader.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in hotel management software and office applications.
- Ability to work flexible shifts, including weekends and holidays.
- Fluent in English; German language skills are a plus for Vienna location.
Benefits
- Opportunity to work for a leading international hospitality group.
- Professional development and career advancement opportunities.
- Attractive compensation package and employee benefits.
- Dynamic and multicultural work environment.
- Contribution to a globally recognized loyalty program.
- Access to employee discounts at H World International properties.