Front Office Supervisor
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| Company Name | Wynn Al Marjan Island |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Ras al-Khaimah, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Wynn Al Marjan Island is seeking a Front Office Supervisor to lead and oversee front office operations at their new luxury integrated resort in Ras al-Khaimah, United Arab Emirates. This role is crucial for ensuring exceptional guest experiences from arrival to departure.
Company Overview
Wynn Al Marjan Island is the official LinkedIn account for the upcoming Wynn Al Marjan Island, set to be the UAE’s first integrated resort and opening in 2027. This ambitious project aims to redefine luxury hospitality, offering unparalleled guest experiences and an innovative working environment in Ras al-Khaimah.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Lead and supervise daily front office operations, ensuring smooth check-in/check-out processes.
- Motivate, train, and develop front office team members to deliver outstanding service.
- Maintain high standards of guest satisfaction and respond promptly to guest inquiries and concerns.
- Manage room assignments, guest requests, and ensure accurate guest billing.
- Collaborate with other departments to enhance overall resort guest experience.
- Prepare and analyze daily operational reports, ensuring efficient front office performance.
Requirements
- Minimum of 5 years of experience in front office operations, with at least 2 years in a supervisory role within a luxury hotel or resort.
- Strong leadership capabilities and excellent communication skills in English (additional languages a plus).
- Proficiency in hotel management systems (e.g., Opera) and Microsoft Office Suite.
- Demonstrated ability to handle challenging guest situations with professionalism and diplomacy.
- Flexibility to work various shifts, including nights, weekends, and public holidays.
- A passion for delivering exceptional customer service in a luxury hospitality setting.
Benefits
- Be part of the pioneering team for the UAE’s first integrated luxury resort.
- Opportunities for career growth and professional development within a global brand.
- A comprehensive benefits package, including competitive salary and housing allowance.
- Work in a dynamic, multicultural environment with state-of-the-art facilities.
- Employee discounts on resort services and amenities.
- Access to advanced hospitality training programs.