Front Office Supervisor

Job Overview

A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.

Company Overview

TALENTMATE is a platform designed to connect job seekers and employers, providing resources for job searching, interviewing, and hiring. The platform aims to bring job seekers and employers together under one roof, offering a helping hand to both.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 2 Year+

Key Responsibilities

• Supervise the efficient operations of reception including check in/out procedures.
• Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork.

Requirements

• Previous experience in a customer-focused industry.
• Desire to progress within the Hospitality industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Competent level of IT proficiency.

Benefits

• Opportunities to work within the Hilton brand environment.
• Exposure to global hospitality standards and practices.
• Potential for project-based learning to enhance skills.
• Experience in guest services and front office operations.
• Development of supervisory skills in a hotel setting.
• Networking opportunities within the hospitality sector.