Front Office Supervisor
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| Company Name | Fairmont Hotels & Resorts |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dibba Al Fujairah, Fujairah Emirate, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Fairmont Hotels & Resorts is seeking a dedicated Front Office Supervisor to join their team in Dibba Al Fujairah, United Arab Emirates. In this pivotal role, you will oversee daily front office operations, ensuring impeccable service delivery and creating an unforgettable experience for all guests while upholding the luxury standards of Fairmont.
Company Overview
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable. Known for grand and awe-inspiring properties and thoughtful and engaging colleagues who aim to make each and every stay a cherished and memorable experience, we have been the stage for some of the most significant moments in global history. As a part of ALL – the Accor Live Limitless Lifestyle Loyalty Program, with 90 exceptional addresses in 32 countries, we are as favored by world leaders and business travelers as we are by families and those with a penchant for luxurious travels. Fairmont Hotels stand at the intersection of elegance and culture, where significant occasions are honored and pivotal global events unfold. Wherever we are situated, our hotels become the cultural and social heart of the community; so immersed in local traditions and so deeply connected to our surroundings, Fairmont Hotels are seen as an essential part of their respective destinations.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Supervise and support all front office operations, including reception, concierge, and guest services.
- Ensure a seamless and efficient guest check-in/check-out process.
- Train, mentor, and motivate front office team members to deliver exceptional guest experiences.
- Address guest feedback and resolve issues promptly and professionally to ensure satisfaction.
- Uphold Fairmont’s luxury service standards and operational procedures at all times.
- Assist with administrative tasks, reporting, and managing front office resources efficiently.
Requirements
- Proven experience in a supervisory role within a luxury hotel front office environment.
- Exceptional leadership, communication, and interpersonal skills.
- Strong problem-solving abilities with a proactive, guest-centric approach.
- Proficiency in hotel management software (PMS) and standard office applications.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Fluency in English is essential; additional language proficiency is a significant advantage.
Benefits
- Competitive salary and service charge package.
- Opportunities for professional development and career growth within Fairmont and Accor.
- Comprehensive health and wellness benefits.
- Access to global employee discounts on hotel stays and food & beverage.
- Work in a dynamic, supportive, and prestigious luxury hospitality environment.
- Engaging training programs to enhance your skills and expertise.