Filters

Gatekeeper – Customer Success Manager

Apply to Job Here

Company NameNATEK
Company TypePrivate
Job TypeFull-Time
Salary RangeMarket Competitive
LocationKosice, Slovakia
QualificationsNone / No Formal Education
Experience2 Year+

Job Overview

NATEK is seeking a Gatekeeper – Customer Success Manager to join its dynamic team in Kosice, Slovakia. This role is crucial for ensuring client satisfaction and driving success for partners utilizing NATEK’s innovative IT business solutions in their digital transformation journey.

Company Overview

NATEK specializes in designing and implementing IT business solutions to support our partners in the digital transformation of their companies. Based on our unique position in the CEE region, we have been implementing projects for global clients since 2004. Together with our team of IT experts, we support our partners through Network Services, SAP Services, Customer Support, Cloud Services, and Software Development Services and QA. NATEK is proud to be trusted by global organizations from Banking, Healthcare, Technology, Automotive, Telco, and many more sectors. Our mission is to deliver high-quality IT outsourcing solutions & BPO within Central and Eastern Europe to help companies empower their IT organizations. Originating from France, NATEK was established in the Czech Republic in 2004. The company currently operates in Bulgaria, Czech Republic, Poland, and Slovakia. Our dynamic team of over 600 employees comes from over 20 different locations worldwide.

Quick Details

  • Salary Range: Market Competitive
  • Job Type: Full-time
  • Qualifications: None / Open to all applicants
  • Experience: 2 Year+

Key Responsibilities

  • Act as the primary point of contact and advocate for assigned key clients.
  • Ensure successful onboarding, adoption, and retention of NATEK’s IT solutions.
  • Build strong, long-lasting customer relationships through proactive engagement and support.
  • Identify opportunities for account growth and new service adoption within existing client portfolios.
  • Collaborate effectively with technical and delivery teams to resolve client issues and ensure overall satisfaction.
  • Monitor client health, gather feedback, and proactively mitigate risks to customer success.

Requirements

  • Proven experience in customer success, account management, or a similar client-facing role, preferably within the IT sector.
  • Strong understanding of IT business solutions and the digital transformation landscape.
  • Excellent communication, interpersonal, and presentation skills.
  • Ability to understand complex client needs and translate them into actionable plans.
  • Proactive problem-solver with a strong customer-centric approach.
  • Fluency in English is essential; knowledge of Slovak or other CEE languages is a significant advantage.

Benefits

  • Opportunity to work with a dynamic and international team on global IT projects.
  • Professional development and continuous career growth opportunities within NATEK.
  • Exposure to diverse industries and cutting-edge IT technologies.
  • A supportive and collaborative work environment in a rapidly growing company.
  • Competitive salary and a comprehensive benefits package.
  • The chance to contribute to the digital transformation journeys of leading organizations.

Apply to Job Here