General Support Specialist – Front Office

Job Overview

Marriott International is seeking a General Support Specialist – Front Office to join their dynamic team in Dubai, United Arab Emirates. This entry-level role is crucial for creating a welcoming and efficient front office environment, ensuring guests receive exceptional service and support from arrival to departure.

Company Overview

Marriott International, Inc. is a leading global hospitality company headquartered in Bethesda, Maryland, USA. It boasts a vast portfolio of approximately 9,000 properties across more than 30 prestigious brands in 141 countries and territories. Founded in 1927 by J. Willard and Alice S. Marriott, the company is deeply committed to diversity, an inclusive culture, and providing unparalleled guest experiences worldwide.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: No Experience / Fresh

Key Responsibilities

• Greet guests warmly and assist with check-ins and check-outs efficiently.
• Provide comprehensive information about hotel facilities, services, and local attractions.
• Handle guest inquiries, requests, and resolve any issues promptly and courteously.
• Manage front desk administrative tasks, including reservations and billing.
• Ensure a seamless and positive experience for all guests throughout their stay.
• Collaborate with other departments to fulfill guest needs and enhance satisfaction.

Requirements

• High school diploma or equivalent education.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills with a friendly and professional demeanor.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• A proactive approach to problem-solving and guest service.

Benefits

• Opportunities for professional growth and career advancement within a global company.
• Comprehensive training and development programs for entry-level positions.
• Work in a diverse, multicultural, and inclusive team environment.
• Access to exclusive employee discounts on hotel stays and other Marriott benefits.
• Competitive compensation package and health benefits.
• A supportive work culture focused on teamwork and guest satisfaction.