Global Head of Customer Service

Job Overview

CFI Financial Group is seeking a Global Head of Customer Service to oversee customer service operations across all CFI entities. The role involves ensuring a consistent, high-quality client experience and implementing service strategies aligned with the Group’s business objectives.

Company Overview

CFI Financial Group is an award-winning trading provider with over 25 years of experience and multiple offices around the world, including London, Larnaca, Beirut, Amman, Dubai, Kuwait, Azerbaijan, South Africa, and Port Louis. CFI offers opportunities to work in the online trading industry with a dynamic and growing team.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 10+ Years

Key Responsibilities

• Lead and oversee the global customer service function across all CFI entities.
• Define and implement the global customer service strategy and performance framework.
• Establish unified service standards, KPIs, and escalation protocols.
• Monitor customer satisfaction and drive improvement using data-driven metrics.
• Manage critical client issues and ensure 24/7 support coverage.

Requirements

• Minimum 10 years of experience in customer service leadership.
• Proven success in managing multi-country and multi-language customer support.
• Deep expertise in customer experience strategy and process optimization.
• Exceptional leadership and team-building skills.
• Fluent in English; proficiency in Arabic or other regional languages is an advantage.

Benefits

• Fast-growing, multinational company environment.
• Competitive salaries and benefits package.
• Opportunities to work and learn with industry professionals.
• Supportive and collaborative work environment.
• Unlimited opportunities for growth and development.