Guest Experience & Quality Director

Job Overview

Sofitel is seeking a Guest Experience & Quality Director in Ras Al Khaimah, United Arab Emirates. This pivotal role is responsible for upholding Sofitel’s luxury standards and French zest for life, ensuring exceptional guest satisfaction and quality across all services and experiences.

Company Overview

At Sofitel, a renowned luxury hotel brand with over 120 addresses worldwide, the mission extends beyond hospitality to inspire heartfelt encounters rooted in French savoir-faire and vibrant local cultures. Sofitel strives to ignite love, unlock the extraordinary, and foster discovery, reinventing luxury through culinary artistry, captivating local art, and serene wellness spaces. It also includes the exclusive Sofitel Legend hotels, offering unique, awe-inspiring stories where past meets present.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 10 Year+

Key Responsibilities

• Oversee and enhance all aspects of the guest experience, ensuring consistent luxury service standards.
• Develop and implement comprehensive quality assurance programs and procedures.
• Lead and mentor a diverse team to deliver exceptional guest satisfaction.
• Monitor guest feedback and implement continuous improvement initiatives.
• Ensure adherence to brand standards, operational excellence, and local cultural integration.
• Collaborate with various departments to optimize service delivery and resolve issues promptly.

Requirements

• Proven experience in a senior leadership role within luxury hospitality, preferably in guest relations or quality.
• Strong understanding of quality assurance methodologies and guest experience best practices.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to inspire and motivate a team towards achieving service excellence.
• A passion for delivering personalized, high-end guest services with a cultural sensibility.
• Bachelor’s degree in Hospitality Management or a related field.

Benefits

• Opportunity to lead guest experience and quality for a prestigious global luxury brand.
• Dynamic and multicultural work environment fostering personal and professional growth.
• Access to extensive training and development programs within Accor/Sofitel.
• Competitive salary and comprehensive benefits package.
• Be part of a company that values cultural fusion and heartfelt service.
• Employee discounts and privileges across Sofitel and Accor properties worldwide.