Guest Experience Supervisor – Four Points by Sheraton Sheikh Zayed Road

Job Overview

Marriott International is seeking a Guest Experience Supervisor for the Four Points by Sheraton Sheikh Zayed Road in Dubai, United Arab Emirates. This role involves leading the guest service team to ensure exceptional guest experiences and operational excellence.

Company Overview

Marriott International, Inc. is a global hospitality company based in Bethesda, Maryland, USA, with approximately 9,000 properties across over 30 leading brands in 141 countries. Founded in 1927 by J. Willard and Alice S. Marriott, the company is committed to diversity, inclusion, and equal opportunity.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Oversee and direct the daily operations of the guest experience team.
• Ensure high standards of guest service are consistently met and exceeded.
• Train, mentor, and motivate team members to foster a positive work environment.
• Handle guest inquiries, feedback, and complaints efficiently and professionally.
• Collaborate with other departments to ensure seamless guest journeys.
• Monitor guest satisfaction scores and implement strategies for improvement.

Requirements

• Proven experience in a supervisory role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively in a fast-paced, multicultural environment.
• Proficiency in hotel management software and office applications.
• Flexibility to work various shifts, including weekends and public holidays.

Benefits

• Opportunities for career advancement within a global hospitality leader.
• Comprehensive training and development programs.
• Competitive salary and benefits package.
• Inclusive and supportive work culture.
• Employee discounts on Marriott properties worldwide.
• Be part of a renowned international brand.