Guest Relations Manager
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| Company Name | Pullman Hotels & Resorts |
| Company Type | NGO |
| Job Type | Temporary |
| Salary Range | Not Applicable |
| Location | Paris, Île-de-France, France |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Pullman Hotels & Resorts is seeking a Guest Relations Manager (H/F) to join their team in Paris, France. This role offers an exhilarating experience in a must-see destination where superior comfort, inspiring spaces, unexpected flavors and fascinating cultures come together to create new perspectives. Pullman is part of Accor, a world-leading hospitality group.
Company Overview
Pullman is a brand under Accor, a world-leading hospitality group with over 40 brands and 5,600 destinations worldwide. Pullman offers an exhilarating experience in more than 155 must-see destinations, focusing on superior comfort, inspiring spaces, unexpected flavors, and fascinating cultures.
Quick Details
- Salary Range: Not Applicable
- Job Type: Temporary
- Qualifications: None
- Experience: 5 Year+
Key Responsibilities
- Manage guest relations to ensure exceptional service standards.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Coordinate with various hotel departments to ensure seamless guest experiences.
- Train and mentor front desk and guest relations staff.
- Monitor guest feedback and implement improvements based on suggestions.
Requirements
- Proven experience as a Guest Relations Manager or in a similar role within the hospitality industry.
- Excellent communication and interpersonal skills, with fluency in French and English.
- Strong leadership and team management abilities.
- In-depth knowledge of hotel operations and customer service best practices.
- Ability to remain calm and professional under pressure.
- Proficiency in hotel management software.
Benefits
- Competitive salary and benefits package.
- Opportunity to work with a globally recognized hotel brand.
- Career development and training opportunities within Accor.
- Work in a dynamic and multicultural environment.
- Access to ALL – Accor’s limitless hotel loyalty program.
- Enjoy unique experiences in inspiring destinations.