Head of Customer Relationship Management
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| Company Name | PUELLA |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Slovakia |
| Qualifications | None / No Formal Education |
| Experience | 10 Year+ |
Job Overview
PUELLA is seeking a Head of Customer Relationship Management to lead the development and execution of CRM strategies in Slovakia. This role is crucial for enhancing customer satisfaction, loyalty, and engagement, transforming everyday routines into delightful experiences through innovative product offerings.
Company Overview
PUELLA, established in 2020, is a pioneer in manufacturing perfumed products for clothing, body, and home care. Beyond being an e-shop, PUELLA emphasizes quality and product composition, consistently bringing innovative items to market. The brand is dedicated to constant development, improvement, and a professional, individual approach to every customer and order, aiming to infuse everyday life with long-lasting luxury scents.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None
- Experience: 10 Year+
Key Responsibilities
- Develop and implement comprehensive CRM strategies to boost customer loyalty and retention.
- Oversee all customer service operations, ensuring a professional and individualized approach.
- Analyze customer data and feedback to identify trends, pain points, and opportunities for improvement.
- Lead initiatives to enhance the overall customer journey and experience with PUELLA products.
- Collaborate with marketing and product development teams to align CRM efforts with business goals.
- Drive innovation in customer engagement and communication channels.
Requirements
- Proven experience in a senior Customer Relationship Management role, preferably in e-commerce or retail.
- Strong leadership and team management skills with a track record of building and motivating high-performing teams.
- Exceptional analytical abilities with a data-driven approach to problem-solving and strategy development.
- Excellent communication and interpersonal skills, capable of fostering strong customer relationships.
- Passion for customer satisfaction and a deep understanding of customer behavior.
- Ability to thrive in a dynamic, fast-paced, and innovative environment.
Benefits
- Opportunity to shape and lead the CRM strategy for an innovative and growing brand.
- Work with unique, high-quality, and market-leading perfumed products.
- Be part of a dynamic and supportive team dedicated to continuous improvement.
- Contribute directly to enhancing customer experiences and brand loyalty.
- Professional growth and development opportunities within an evolving company.
- Enjoy a culture that values individual contributions and a professional approach to every customer.