Head of Customer Service
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| Company Name | CHAGEE |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Greater Kuala Lumpur |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
CHAGEE is a leading international tea beverage company guided by the vision to connect everyone through a good cup of tea. The brand first started in 2017 in the hometown of tea, Yunnan, China, and has since expanded to over 6,000+ stores globally.
Company Overview
CHAGEE is a leading international tea beverage company specializing in tea beverages. Founded in 2017 in Yunnan, China, the company has expanded to over 6,000+ stores globally, focused on innovation and preserving authentic tea taste.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Manage and lead the customer service team.
- Develop and implement customer service strategies.
- Ensure high levels of customer satisfaction.
- Handle and resolve customer inquiries and complaints.
- Monitor and analyze customer service metrics.
- Train and mentor customer service staff.
Requirements
- Proven experience in customer service management.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Ability to analyze and resolve customer issues effectively.
- Experience in the food and beverage industry is a plus.
- Ability to work in a fast-paced environment.
Benefits
- Opportunities for professional development.
- Competitive salary and benefits package.
- Work in a growing international company.
- Collaborative and supportive work environment.
- Engaging and inclusive company culture.
- Opportunity to contribute to a positive customer experience.