Head of Customer Success (Martech)
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| Company Name | HRsource |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
HRsource is seeking a highly experienced Head of Customer Success (Martech) to join their team in Dubai, United Arab Emirates. This pivotal role involves leading the customer success function, driving client retention, and maximizing value through strategic use of Martech solutions within HRsource’s diverse client portfolio.
Company Overview
HRsource is a specialist international recruitment agency established in 2010, dedicated to connecting top talent with exceptional career opportunities across various high-growth sectors. With a global presence through offices in Dubai, Riyadh, London, and Singapore, HRsource excels in placing graduate to C-level professionals. They specialize in Digital, Marketing, Data, AI, E-commerce, iGaming, Gaming, Esports, IT, Telecoms, FinTech, Luxury Retail, FMCG, HR & Business Support, offering permanent, executive, temporary, and RPO recruitment solutions. HRsource prides itself on being a strategic business partner, delivering unparalleled industry knowledge and market intelligence.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Develop and execute comprehensive customer success strategies to drive client retention and expansion.
- Lead, mentor, and grow a high-performing team of customer success professionals.
- Oversee the implementation and optimization of Martech tools to enhance customer engagement and experience.
- Collaborate closely with sales, marketing, and product teams to ensure seamless customer journeys.
- Analyze customer data, feedback, and market trends to identify opportunities for improvement and innovation.
- Cultivate strong, long-term relationships with key clients, acting as a trusted advisor.
Requirements
- Extensive proven experience in a senior Customer Success leadership role, preferably within a Martech or SaaS environment.
- Deep expertise in Martech platforms and strategies for driving customer value and loyalty.
- Exceptional leadership abilities with a track record of building and developing successful teams.
- Superior communication, negotiation, and interpersonal skills for managing executive-level client relationships.
- Strong analytical and problem-solving capabilities to inform strategic decisions.
- Ability to thrive in a dynamic, fast-paced international recruitment agency setting.
Benefits
- Opportunity to lead a critical and growing function within an international recruitment leader.
- Work with a diverse global team and a broad range of exciting industry sectors.
- Competitive salary package and performance-based incentives.
- Significant professional development and career progression opportunities.
- Engaging and collaborative work culture focused on client success.
- Exposure to cutting-edge Martech solutions and global market intelligence.