Head of Customer Support

Job Overview

Genesis Tech is seeking a Head of Customer Support to lead their customer support operations. You will be responsible for ensuring a high level of customer satisfaction and managing a team of support professionals.

Company Overview

Genesis is an ecosystem of product IT companies focused on building global innovative products. We are one of the largest global app developers, with apps downloaded by over 1 billion users worldwide and used by tens of millions monthly. Genesis has co-founded successful tech companies and is constantly recognized for its top IT talent in CEE and Ukraine.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 10 Year+

Key Responsibilities

• Develop and implement customer support strategies to enhance customer satisfaction.
• Lead, mentor, and manage the customer support team to achieve performance goals.
• Oversee daily operations of the customer support department, ensuring efficient issue resolution.
• Analyze customer feedback and support data to identify areas for improvement.
• Collaborate with other departments to improve the overall customer experience.
• Establish and maintain high standards for customer service excellence.

Requirements

• Proven experience in a leadership role within customer support.
• Strong understanding of customer support best practices and technologies.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data and make data-driven decisions.
• Experience in the IT or tech industry is a plus.
• Strategic thinking and problem-solving abilities.

Benefits

• Opportunity to lead a key function in a leading global app development company.
• Competitive salary and benefits package.
• Work with a talented and innovative team.
• Professional development and career growth opportunities.
• Contribute to building innovative global products.