Head of Customer Support

Job Overview

Meraki Talent is seeking a Head of Customer Support in Dubai, United Arab Emirates. This leadership role involves defining service standards, enhancing customer satisfaction, and building strong relationships for a strategic talent partner operating at the forefront of Financial & Professional Services, Technology, and Alternative Investments.

Company Overview

Meraki Talent is a private, multi-solution talent consultancy founded in 2015, with offices in Edinburgh, Glasgow, and London, and a growing global footprint. They specialize in strategic talent partnerships for ambitious organizations in Financial & Professional Services, Technology, and Alternative Investments, offering permanent search, interim, contingent recruitment, and embedded talent solutions. Meraki Talent’s approach is insight-led, consultative, and commercially focused, aiming to help clients scale, transform, and lead.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 5 Year+

Key Responsibilities

• Lead, mentor, and manage the customer support team, ensuring high-quality service delivery.
• Develop and implement customer service strategies, policies, and best practices.
• Monitor and analyze customer satisfaction metrics, driving continuous improvement initiatives.
• Oversee the efficient resolution of customer inquiries and complaints, ensuring effective communication.
• Collaborate with internal teams to enhance overall client experience and service offerings.
• Cultivate and maintain strong relationships with key clients and stakeholders to foster loyalty and growth.

Requirements

• Proven experience in a senior customer support or client service leadership role.
• Strong understanding of the financial services or recruitment industry client expectations.
• Exceptional communication, interpersonal, and negotiation skills.
• Demonstrated ability to develop and execute successful customer service strategies.
• Ability to effectively lead, motivate, and develop a high-performing team.
• Bachelor’s degree in Business Administration, Marketing, or a related field.

Benefits

• Opportunity to lead and shape customer support for a dynamic, global talent consultancy.
• Work with a diverse portfolio of clients across leading industries.
• Competitive salary and comprehensive benefits package.
• Significant professional development and career growth opportunities within Meraki Talent.
• Be part of a company built on strong relationships and driven by results.
• Engaging and supportive work environment in the vibrant city of Dubai, UAE.