Head of Operations
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| Company Name | Flag in the Sand |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
Flag in the Sand is seeking a Head of Operations to architect the next stage of our global growth. This role will own and evolve our global operational infrastructure, ensuring flawless delivery of high-value B2B partnerships, premium travel experiences, complex international itineraries, elite events, and concierge services.
Company Overview
Flag in the Sand is a world-leading luxury lifestyle, experiential travel, and concierge group. They deliver extraordinary access and ultra-premium services to UHNW individuals, corporates, and many of the world’s top luxury travel brands. With rapidly growing international operations and the recent acquisition of Neranos, they are entering a major scale-up phase.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Design, enhance, and execute the global operational framework required for scale across all business units.
- Build systems, processes, SOPs, and governance that ensure consistent, efficient, high-quality delivery.
- Oversee complex multi-country fulfillment across luxury travel, events, private aviation, and concierge services.
- Lead operational delivery for strategic global partners, ensuring SLAs and service expectations are exceeded.
- Own the CRM (Zoho) and related operational systems, ensuring automation and reporting integrity.
- Build, mentor, and lead a high-performance operations team across multiple regions.
Requirements
- 8+ years’ experience in senior operations roles within luxury travel, hospitality, or related industries.
- Minimum 3–5 years at Head of Operations, COO, or equivalent leadership level.
- Proven experience scaling an SME into a larger, more sophisticated international operation.
- Deep commercial awareness with a strong understanding of high-value B2B service delivery.
- Expertise in CRM systems (ideally Zoho) and process automation.
Benefits
- Rare opportunity to join a fast-growing, internationally expanding luxury travel and lifestyle group.
- Influence the architecture of a global operations ecosystem and help shape new divisions.
- Play a critical role in turning Flag in the Sand into the world’s leading B2B provider of ultra-luxury experiences.
- Join an organization where excellence is the minimum standard and creativity meets precision.
- Enable unforgettable experiences, from private royal palace access to Super Bowl suites.