Head of Operations – Home Services

Job Overview

Our client, a leading residential services provider in the UAE, is seeking a Head of Operations to lead their Home Services division. The ideal candidate will drive operational efficiency, team performance, service quality, and client satisfaction at scale.

Company Overview

Procapita Group is a recruitment and HR consulting firm. Our client is a leading residential services provider in the UAE, delivering high-quality Maintenance, Housekeeping, and Laundry solutions to modern homes. They are committed to excellence, innovation, and exceptional client experiences across all service lines.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None
• Experience: 10 Year+

Key Responsibilities

• Lead daily operations across all service lines.
• Provide team leadership to managers, supervisors, and technicians.
• Ensure service quality, meet KPIs, and maintain client satisfaction.
• Oversee operational planning, scheduling, and resource allocation.
• Manage cost control, budgeting, and performance reporting.
• Drive continuous improvement, process enhancement, and CRM accuracy.

Requirements

• 10+ years of experience in multi-service operations (facilities, hospitality, or residential services).
• Strong leadership skills with the ability to manage large teams.
• Expertise in SOPs, KPIs, manpower planning, and service delivery.
• Solid understanding of UAE labor laws, QHSE standards, and compliance.
• Strong customer focus and problem-solving ability.

Benefits

• Opportunity to lead operations for a leading residential services provider.
• Chance to drive operational efficiency and team performance.
• Be part of a company committed to excellence and innovation.
• Shape service quality and client satisfaction at scale.
• Contribute to continuous improvement and process enhancement.
• Work in a dynamic and growing environment.