Head of Quality

Job Overview

Skilled Careers is seeking an experienced Head of Quality to lead quality assurance efforts within their recruitment consultancy operations in Dubai, United Arab Emirates. This pivotal role ensures the highest standards of service delivery for clients and candidates in the construction, engineering, and property sectors.

Company Overview

Skilled Careers is a prominent professional search and recruitment consultancy based in the UK, specializing in the construction, engineering, and property sectors for both permanent and contract assignments. They serve as a trusted link between skilled candidates and reputable employers, focusing on pro-activity, promptness, and client support to overcome common recruitment challenges. Their consultants are industry experts, ensuring effective communication and reducing time and uncertainty in the hiring process.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: None / Open to all applicants
• Experience: 5 Year+

Key Responsibilities

• Develop and implement comprehensive quality assurance strategies across all recruitment operations.
• Oversee internal processes, ensuring compliance with industry standards and company best practices.
• Monitor and analyze key performance indicators related to candidate and client satisfaction.
• Lead initiatives for continuous improvement in recruitment methodologies and service delivery.
• Establish robust quality control measures for candidate sourcing, screening, and placement.
• Provide leadership and guidance to teams on quality-related matters and performance enhancement.

Requirements

• Proven experience in a senior quality assurance or quality management role, preferably within the recruitment or professional services sector.
• Demonstrated ability to develop, implement, and manage comprehensive quality systems and processes.
• Exceptional leadership, communication, and interpersonal skills.
• Strong analytical capabilities with a focus on data-driven decision making and continuous improvement.
• In-depth understanding of recruitment lifecycle and industry best practices.
• Ability to thrive in a fast-paced, dynamic international environment.

Benefits

• Opportunity to lead and significantly impact the quality strategy of a leading recruitment consultancy.
• Work within a highly professional and supportive global team environment.
• Exposure to diverse and challenging projects within the construction, engineering, and property sectors.
• Competitive salary and benefits package.
• Clear pathways for professional development and career advancement.
• Engaging and dynamic work culture with a focus on excellence.