Help Desk Supervisor
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| Company Name | Autism Spectrum Australia (Aspect) |
| Company Type | NGO |
| Job Type | Full-Time |
| Salary Range | A$134,000.00/yr – A$138,000.00/yr |
| Location | Chatswood, New South Wales, Australia |
| Qualifications | None / No Formal Education |
| Experience | 5 Year+ |
Job Overview
The Help Desk Supervisor at Autism Spectrum Australia (Aspect) will play a crucial role in leading and managing help desk operations. This position ensures efficient and timely technical support, contributing to the organization’s mission of understanding, engaging, and celebrating people on the autism spectrum. You will support a person-centred, evidence-informed environment, creating opportunities for positive outcomes.
Company Overview
Autism Spectrum Australia (Aspect) is Australia’s largest national not-for-profit service provider dedicated to people on the autism spectrum. Aspect offers a specialised, evidence-informed schools program, along with comprehensive services including diagnostic assessments, behaviour support, parent and family support, and adult programs. The organisation is inspired by a unique approach that focuses on the strengths, interests, and aspirations of individuals on the autism spectrum, fostering positive change and progress.
Quick Details
- Salary Range: A$134,000.00/yr – A$138,000.00/yr
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: 5 Year+
Key Responsibilities
- Lead and supervise the help desk team, ensuring efficient and timely resolution of technical issues.
- Manage help desk operations to provide seamless support for staff and services across Aspect.
- Contribute to maintaining a person-centred, evidence-informed environment through effective IT support.
- Oversee problem resolution and escalation processes, ensuring high-quality service delivery.
- Develop and implement help desk procedures to improve operational efficiency.
- Foster a collaborative team environment focused on continuous improvement and customer satisfaction.
Requirements
- Proven experience in a help desk or IT support supervisory role (5+ years preferred).
- Strong leadership and team management skills with the ability to motivate and mentor staff.
- Excellent communication and interpersonal skills for engaging with diverse stakeholders.
- Commitment to a person-centred approach and the values of Autism Spectrum Australia.
- Ability to troubleshoot complex technical issues and implement effective solutions.
- Proficiency in relevant help desk software and IT systems.
Benefits
- Opportunities for professional development and career growth within a leading not-for-profit.
- Support for achieving a healthy work-life balance.
- Recognition of achievements and contributions to the organisation’s mission.
- Work in a collaborative, person-centred, and evidence-informed environment.
- Be part of Australia’s largest national service provider for people on the autism spectrum.
- Contribute directly to creating positive opportunities and outcomes for individuals on the autism spectrum.