Helpdesk Engineer / IT Support Engineer
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| Company Name | infasme |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Dubai, Dubai, United Arab Emirates |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Infas Middle East is seeking an Entry-level Helpdesk Engineer / IT Support Engineer in Dubai, UAE. You will be responsible for providing essential IT support, ensuring the smooth operation of systems, and assisting users with technical issues to maintain high service standards.
Company Overview
Infas Middle East, a member of WIN Holding Group and widely known as “Infas ME,” is a well-established IT company specializing in comprehensive Electronic Document Management Systems (EDMS) using Microsoft-based and EMC tools, as well as Microsoft-based services such as collaboration portals and Business Process Automation (BPA). Headquartered in the UAE since 1997, with branches in Egypt and Kuwait, Infas ME also offers consultancy and outsourcing services in Business Intelligence (BI), .NET solutions, and SharePoint solutions, having successfully implemented multi-million dollar projects across telecommunications, government, and finance industries.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide first-level technical support for hardware, software, and network-related issues.
- Respond to user inquiries and resolve technical problems promptly and efficiently.
- Install, configure, and troubleshoot computer systems, printers, and other IT equipment.
- Maintain accurate documentation of IT procedures, incidents, and support tickets.
- Assist with user account management, access permissions, and system backups.
- Escalate complex or unresolved issues to senior IT staff or relevant teams.
Requirements
- Basic understanding of computer hardware, operating systems (Windows), and network fundamentals.
- Strong problem-solving and analytical skills with attention to detail.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to work effectively in a fast-paced environment and manage multiple tasks.
- Customer-focused approach with a patient and helpful attitude.
- Eagerness to learn new technologies and adapt to evolving IT landscapes.
Benefits
- Opportunity for professional growth and career development within a leading IT company.
- Exposure to diverse technologies and challenging IT projects.
- Collaborative and supportive work environment.
- Access to ongoing training and skill enhancement programs.
- Competitive salary and benefits package.
- Be part of an innovative team focused on cutting-edge IT solutions.