Helpdesk Mailbox
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| Company Name | BP |
| Company Type | NGO |
| Job Type | Permanent |
| Salary Range | Market Competitive |
| Location | London, United Kingdom |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
The Helpdesk Mailbox role at BP involves managing and responding to inquiries received through the helpdesk email system. Responsibilities include triaging emails, resolving basic technical issues, and escalating complex problems to the appropriate teams. Effective communication and problem-solving skills are essential.
Company Overview
BP is a global energy company with a diverse portfolio, including oil and gas exploration, renewable energy solutions, and advanced mobility projects. BP is committed to delivering energy solutions for a changing world. BP focuses on reducing emissions and providing sustainable energy alternatives.
Quick Details
- Salary Range: Market Competitive
- Job Type: Permanent
- Qualifications: None
- Experience: No Experience / Fresh
Key Responsibilities
- Monitor and manage the helpdesk mailbox.
- Triage incoming emails and categorize issues.
- Provide initial support and troubleshoot basic technical problems.
- Escalate complex issues to specialized support teams.
- Document solutions and update the knowledge base.
- Ensure timely and accurate responses to all inquiries.
Requirements
- Strong written and verbal communication skills.
- Basic understanding of IT support principles.
- Ability to prioritize and manage multiple tasks.
- Excellent problem-solving skills.
- Ability to work independently and as part of a team.
- Proficiency in using email and ticketing systems.
Benefits
- Opportunities for professional development and training.
- Competitive benefits package including health insurance and retirement plans.
- Supportive and collaborative work environment.
- Exposure to a wide range of technical issues and solutions.
- Career advancement opportunities within BP.
- Flexible working arrangements.