HelpDesk Support Technician
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| Company Name | Dellent |
| Company Type | Private |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | Aveiro, Aveiro, Portugal |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Dellent is seeking a HelpDesk Support Technician to join their team in Aveiro, Portugal. This entry-level role involves providing essential IT support, helping candidates and consultants advance their careers within a growing IT environment.
Company Overview
Dellent is an IT services and consulting firm with 10 years of experience, dedicated to helping candidates and consultants grow their careers and enabling clients to build strong IT teams. They are committed to fostering a supportive environment where individuals can thrive in their projects and gain valuable experience for future success.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: No Experience / Fresh
Key Responsibilities
- Provide first-line technical support for IT-related issues.
- Troubleshoot and resolve hardware and software problems.
- Assist users with system access, application usage, and general IT inquiries.
- Document support requests, resolutions, and maintain accurate records.
- Escalate complex or unresolved issues to appropriate senior IT personnel.
- Maintain a professional and helpful demeanor when interacting with users.
Requirements
- Strong interest and basic knowledge in Information Technology.
- Excellent problem-solving and analytical skills to diagnose issues.
- Good communication and interpersonal abilities to interact with users.
- Ability to work both independently and collaboratively within a team.
- Fluency in Portuguese and working knowledge of English.
- Eagerness to learn and adapt to new technologies and systems.
Benefits
- Opportunities for professional development and career growth in IT consulting.
- Supportive work environment focused on employee advancement.
- Exposure to diverse IT projects and cutting-edge technologies.
- Gain valuable hands-on experience in a dynamic and innovative company.
- Competitive compensation package for an entry-level role.
- Be part of a collaborative and inclusive team culture at Dellent.