Hospitality Support Manager – Readvertisement

Job Overview

Wilderness is seeking a Hospitality Support Manager to join their team in Kenya. This role involves overseeing hospitality operations and ensuring seamless support across their luxury conservation-led camps.

Company Overview

Wilderness is a conservation-led luxury travel company operating more than 55 camps across eight African countries. Their journeys take travellers deep into some of the planet’s most extraordinary wild destinations, where exceptional wildlife encounters, expert guiding, and immersive design create meaningful connections with nature. Through responsible tourism, long-term conservation partnerships, and community collaboration, every Wilderness journey contributes to protecting the ecosystems and cultures that make these places so remarkable. From classic safaris and walking adventures to desert explorations and gorilla trekking, Wilderness crafts transformative experiences that help ensure Africa’s wild places endure for generations to come. Their destinations are vast, remote and untamed, and represent true wilderness. With access to over 6 million acres of private land, they offer intimate wildlife encounters and experiences that will leave you changed forever.

Quick Details

• Salary Range: Market Competitive
• Job Type: Volunteer
• Qualifications: None
• Experience: 10 Year+

Key Responsibilities

• Oversee and manage hospitality support operations across multiple conservation-led camps.
• Ensure the efficient functioning of IT systems and infrastructure supporting guest services.
• Implement and maintain high standards for exceptional guest experience and operational efficiency.
• Collaborate with camp managers to address and resolve operational challenges promptly.
• Develop and execute strategies to enhance overall hospitality service delivery and support.
• Provide training and support to staff on new systems and hospitality best practices.

Requirements

• Proven experience in hospitality management or IT support within the luxury travel sector.
• Strong understanding of operational requirements for remote conservation-led camps.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently, manage multiple projects, and prioritize tasks effectively.
• Commitment to Wilderness’s conservation ethos and sustainable tourism principles.
• Flexibility to travel and work extensively in remote African locations.

Benefits

• Opportunity to work with a leading conservation-led luxury travel company.
• Experience unique and untamed African wilderness environments.
• Direct contribution to meaningful conservation and community collaboration projects.
• Opportunities for professional development and career growth.
• Engaging and dynamic team environment focused on purpose-driven travel.
• Exposure to diverse cultures and ecosystems across Africa.