Inbound Contact Center Agent – Outsourced
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| Company Name | Banque Misr |
| Company Type | NGO |
| Job Type | Full-Time |
| Salary Range | Market Competitive |
| Location | El Sherouk, Cairo, Egypt |
| Qualifications | None / No Formal Education |
| Experience | No Experience / Fresh |
Job Overview
Banque Misr is seeking an Inbound Contact Center Agent to join the team in El Sherouk, Cairo, Egypt. This is an outsourced position. You will contribute to providing excellent customer service, handling inquiries, and ensuring customer satisfaction.
Company Overview
Banque Misr was established in 1920 and is the first wholly Egyptian-owned bank, funding businesses across various sectors. The bank has a wide presence, with over 800 branches and international locations.
Quick Details
- Salary Range: Market Competitive
- Job Type: Full-time
- Qualifications: None / Open to all applicants
- Experience: Entry level / No experience required
Key Responsibilities
- Handle inbound calls from customers.
- Provide information and support to customers.
- Resolve customer inquiries and issues.
- Maintain accurate records of customer interactions.
- Ensure customer satisfaction.
Requirements
- Excellent communication skills.
- Strong problem-solving abilities.
- Ability to work in a fast-paced environment.
- Customer service experience is a plus.
- Fluency in Arabic and English is a plus.
Benefits
- Opportunities for professional development.
- Work in a collaborative team environment.
- Gain experience in customer service.
- Competitive compensation and benefits.