Internship – Front Office

Job Overview

Towers Rotana in Dubai is seeking a dynamic and self-motivated Front Desk Agent for an internship. You will deliver professional and customer-focused service, ensuring each guest’s stay is a memorable experience.

Company Overview

Towers Rotana is part of the Rotana Hotel and Resorts group, known for its exceptional hospitality services in Dubai, United Arab Emirates. Committed to providing outstanding guest experiences and upholding high standards of service.

Quick Details

• Salary Range: Market Competitive
• Job Type: Internship
• Qualifications: None
• Experience: No Experience / Fresh

Key Responsibilities

• Provide prompt, courteous, and efficient service to all guests.
• Greet guests by name, escort them to their rooms, and ensure they feel welcome.
• Conduct in-room and hotel familiarization, assisting with guest inquiries and requests.
• Maintain up-to-date knowledge of hotel information and local services.
• Administer Front Desk cashiering standards and comply with policies and procedures.

Requirements

• Ideally, have a diploma/degree in hospitality or vocational training in Front Office.
• Good command of English and additional skills in guest service and interpersonal relations.
• Fluent/Native German speaker is required.
• Complete understanding of the hotel’s policies, procedures, and service standards.
• Knowledge of hotel facilities and happenings.

Benefits

• Gain practical experience in a leading hotel in Dubai.
• Enhance customer service and communication skills.
• Work in a supportive and professional environment.
• Exposure to hotel operations and guest relations.
• Potential for future career opportunities within Rotana.
• Learn from experienced hospitality professionals.